Cookie FAQ for
As we move forward in cookie season, we wanted to answer the top
questions we’ve been getting. We’ll continue to update this
document. We’ll keep it updated on our website and in Ebudde. Thank you!
Selling cookies during a pandemic
How are we supposed to sell cookies during a pandemic when we
can’t even meet?
We will always put our girls’ safety first during the cookie sale.
Currently, most communities in Alaska are on high alert meaning it’s
not safe for groups to gather. However, some statuses are changing
daily. Because the actual booth sales are still six weeks away, we
are making plans for booths with the hope that our community numbers
are better. As we’ve done throughout the pandemic, we will make
decisions based on best information at the time.
If we can’t have booths, won’t it be hard to sell cookies?
It will be harder, yes. But, we do anticipate a very big spike in
Digital Cookie and the use of contactless drop-offs like we did in the
second half of the sale last year. We’ll continue to give guidance
and tips on how to do those kinds of deliveries.
How will we do ordering if we don’t know about booths?
We won’t order until the end of January, so hopefully we’ll have
even more information before then. We will keep monitoring the
information and give more guidance as we get closer to the date to
Will the Council order extra cookies for us to get if we
order too few?
Yes. We will also evaluate all the information at the time, but we
will put in an order as we have in the past.
Can girls take orders door-to-door?
Yes as long as all precautions are taken. Be sure to wear masks,
go with a guardian, etc. People may be a little reticent to open
the door, so let your child know this might happen. Eliminate
contact by using a clipboard and taking the information.
Will you give us more guidance before we have to order?
Yes. We will have some group meetings and we’re very happy to talk
to people individually about how to order.
Are there plans to adjust the PGA reward requirement
considering Covid limitations?
We did adjust the PGA in our planning for this season down from
where it was last season. We’ve seen so far that, the demand for Girl
Scouts Cookies is still high and the PGA is one of many achievable
goals in the program. We also hope to have continued success this
year with our Buy-out Program through local businesses to assist the
girls in reaching their goals.
Ensure that credit card sales /Sage will be available so we
can do contactless delivery
We are introducing a new payment system this year that is widely
used by other councils and offers much more flexibility for remote
payments, not just for cookies but for activities, parent-to-troop
transactions, etc. This new system is called Cheddar-up. Be looking
for more information in the coming weeks. There is also the Digital
Cookie App that offers the ability to process remote payments, this is
a great way for individual girls to participate with the Cookie
Program. We will have training for the app as well.
How are payments (to the council) handled when a girl is an independent?
Payments can be made through digital cookie, at the council office
in person or by mail or directly at any branch of First National Bank
of Alaska to our council account. Please contact us at email@example.com
if you need banking/deposit information.
Will the Girl Scout cookie season be longer than typical,
like last year to allow for covid challenges?
Last year, we made adjustments throughout the season to help
accommodate the ever-changing landscape of the world during the
pandemic. While our current circumstance is still not ideal, we at
least have more knowledge about how this season might play
out. We know the extended season was hard on everyone last year, and
at this point, we do not have plans to extend the current season. We
will, however, remain flexible.
Will the Council take back the cookies again this year if we
don’t sell them all?
No. Last year was the only year we have been able to do that and
we did it because of the extreme conditions of the pandemic. When
we had to shut down booths in the middle of the season, we quickly
pivoted and every staff member worked to contact businesses across
Alaska to purchase extra cookies in bulk. We were pretty successful
getting numerous small orders from donors across our council and
even some very big orders from companies like First National Bank of
Alaska, GCI, Wells Fargo, and Alyeska Pipeline. We even had a
$25,000 donation from the Rasmuson Foundation that allowed us to
donate cookies to foodbanks across Alaska. We don’t anticipate
being able to do bulk sales in the same way this year, so we can’t
buy back cookies. So, again, we need to keep all of these factors
in mind as we make orders.
Hot topics—Planned Parenthood, Palm Oil and more
Every year, there are stories online and in some press that carry
either false or inaccurate information about Girl Scouts and Girl
Scout Cookies. There are some basic trends that happen year-over-year
that I’ll discuss below.
Girl Scouts USA has a very good website about several hot topics
regarding Girl Scouts HERE.
You can find out cookie-specific information HERE.
Below are some answers to the recurring themes:
Does Girl Scouts have a relationship with Planned
Parenthood: No, Girl Scouts of the USA does not have a
relationship or partnership with Planned Parenthood. Neither does
Girl Scouts of Alaska.
The Girl Scouts use palm oil in their cookies. From GSUSA:
Collectively, Girl Scouts of the USA, Girl Scout councils,
our members, bakers, and supporters are investing in the
betterment and development of young people around the globe.
This includes condemning practices that run counter to that
productive development. The development of all young people
cannot be facilitated by the under-development of some.
The world’s food supply is intricately tied to the use of
palm oil, so we believe promoting proper manufacturing
principles is the most responsible approach to how Girl Scouts
and Girl Scout Cookie development is advanced. That is why we
pushed our licensed bakers to become members of the Roundtable
on Sustainable Palm Oil (RSPO), an organization of growers,
buyers, manufacturers, conservationists, and interested parties,
who are striving to develop and follow best practices to ensure
an ethical supply chain.
If certain suppliers are not following best practices, we
expect our bakers and RSPO to take action quickly to rectify
I still have questions!
We are going to have a Zoom meeting soon for folks to dial in and
ask questions, or you can send us an email to firstname.lastname@example.org.
Thanks for all you do! We are excited to see the girls achieving
The 2021 Cookie Program is approaching!
It's cookie time! Our 2021 Cookie Program kicks off Friday, January
8th and runs through Sunday, March 28th. Below is information on
trainings, forms and new changes this year.
Virtual Cookie Rally
January 6th is the Alaska 2021 Cookie Kickoff Rally online from
6-7pm! All new and returning Girl Scouts are welcome to attend with
their family to learn about the Cookie Program! This virtual event
will announce girls to Hope the horse, the 2021 cookie mascot,
introduce the 5 skills the Cookie Program helps develop, and include a
hands-on project to help with cookie goals! This is a free event and
pre-registration is highly encouraged! You can find more details about the event and
register soon here.
Watch your mailbox - All girls will be mailed a packet with cookie
rally materials in late December!
All trainings, forms, and how to guides are available on our
website this year!
For Cookie Sellers – you can find everything you need here: Cookie Sellers
For Cookie Volunteers – you can find everything you need here: Cookie Volunteers
*If you are a parent of a girl who will be participating in cookies
independent of a troop this year, we highly recommend that you also
watch the volunteer training.
eBudde access: “Welcome Emails” will be sent to Leaders
on December 11th. Remember to check out the eBudde set up guide on the GSAK website to
ensure that your Troop settings are correct. Returning Cookie Managers
can use the same log in information as last year.
Troop Cookie Manager Agreements: Upon logging into eBudde
for the first time, you will be prompted to immediately sign the
Troop Cookie Manager agreement. You will not be able to move forward
in the system without signing the agreement. Paper forms will not be
accepted this year.
Digital Cookie: “Welcome Emails” will be sent out to
parents on December 18th to start setting up their daughters’ online
store. If a parent does not receive an email, please have them
contact their Membership Specialist or the Product Program team at
Booth Sales: While we are optimistic that we will still
be able to participate in booth sales this year, we are currently
still working out exactly what they will look like. We will provide
updates about booth availability and sign ups as things continue to
develop. The health and safety of our girls comes before anything,
and we thank you for your patience as we work to make the right
agreements and decisions to maintain it.
Cupboards: The Cupboard Keeper app will be used by all
Cupboards this year to ensure accurate real time inventory. Please
keep an eye out for information closer to Cookie Delivery about steps
you’ll need to take.
Covid-19: It’s likely that this Cookie Season will be
affected by the ongoing Pandemic. It is our top priority to keep
girls safe and healthy. There will be a real emphasis this year on
using Digital Cookie, ways to sell and deliver cookies without
contact, and how and where we can set up safe booths. If you have
any questions or concerns please don’t hesitate to get in touch.
Don’t worry, we’ve got your back and will keep you up to date with changes.
What’s next: What are your next steps? Complete the
online training and set up your eBudde account. Keep an eye on your
mailbox, as materials will be sent out in a Cookie Rally packet very soon.