Think back to all you’ve accomplished throughout your Girl Scout journey. You’ve helped your community, faced big challenges, discovered new passions, and made forever friends. So, what’s next? Anything you can dream up! There’s so much more to explore with your Girl Scout crew. Sign up for another year today and keep the excitement going.
Why isn’t my username working?
Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact our Customer Care team.
Why am I not receiving the password reset emails?
The password reset emails come from email@example.com, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our Customer Care team to verify that your username/email address is correct.
How do I reset my password when I no longer have access to the email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us to get started.
Why can’t I see my family when I log in?
There are a couple reasons this could happen:
Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact our Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact our Customer Care team to merge the two accounts into one.
Why can’t I see my troop(s) when I log in?
There are several reasons this could happen:
Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Contact us to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.
Our Customer Care team can provide additional support.
Membership fees should never be a barrier to girls becoming Girl Scouts. Check the financial aid box when registering to submit your financial aid request.
Adult Girl Scout members holding a Girl Scout volunteer role are required to complete a background check every three years. The background check is completed online.
Following the completion of a membership renewal, all volunteers who have not completed a background check in previous years, or have not completed a background check in the past three years, will be asked to complete a background check.
Volunteers completing the background check will receive an email from the background check vendor, including specific directions on completing the background check.
Lifetime members must confirm their volunteer role(s) for the 2020-2021 membership year in MyGS. This ensures we have accurate information about how you are participating this year. There is no payment required to confirm your role.
Troop Leaders, you can use the following step-by-step instructions to renew your troop! For more information or call us at 907-248-2250.