Background Check FAQs
Q: Help! I didn’t get the email?
Emails come from The Advocates at Sterling Volunteers. Please check your SPAM/Junk Folders. If you don’t see an email there, contact email@example.com
Q: Why doesn’t the link work?
Links expire after 72 hours. If your link has expired, please contact firstname.lastname@example.org and we’ll send you a new one.
Q: It says my birthday is wrong?
Contact us at email@example.com and we’ll fix it for you!
Q: I did my background check and it came back a different name?
Are you sharing your email address with someone? If so, we need to create a separate account for your background check. Contact us at firstname.lastname@example.org
Q: I’m busy! How long does it take to fill out the background check?
It depends on how many addresses you’ve held in the last seven years. Usually background checks do not take more than 5 minutes to complete.
Q: How long will it take to process?
It depends on your address history, usually background checks are usually processed within 24 hours.
Q: Do I have to pay for it?
You’ll have the option to pay the full cost, split the cost with Girl Scouts of Alaska, or have Girl Scouts of Alaska pay the full amount.
Q: I already have a background check for work, why do I need to complete this one?
Girl Scouts requires all adults over 18 who work with minors to complete background checks specific to us. We take safety seriously and do what we can to ensure that Girl Scouts is a safe and inclusive environment for all girls.
Q: How long is it good for?
Volunteer background checks are good for three years. We’ll let you know when it is about to expire and will send you the link to complete a new one.
Q: Will you let me know when it is processed?
No news is good news! We only contact you if your background check comes back as ineligible or incomplete.
Q: Who needs to complete a background check?
All adults 18 and older who wish to serve as Girl Scout volunteers are required to complete and pass a background check. If your troop meets in a home, all adults 18 and older who live in that home must also complete and pass a background check regardless of whether they are volunteering with the troop.